Last Updated October 11, 2022
NOTE TO CALIFORNIA RESIDENTS
Your California Privacy Rights. California Civil Code Section 1798.83 permits California residents who have provided personally identifiable information to us or our third-party advertisers and marketing partners, if any, to request certain information regarding our disclosure of personally identifiable information to third parties for direct marketing purposes. Healthpilot does not engage in any such sharing.
Our websites do not accept or process such Do Not Track signals or similar mechanisms. Other third party websites may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on their websites.
COLLECTION OF INFORMATION
Healthpilot collects personal information when you use our Website or submit information through our online forms. Personal information that we collect may include your name, email address, address, phone number and any additional information, which may include health related information (such as, for example, drugs you take and doctors and pharmacies that you visit), that you may post on the website as submission (collectively “Personal Information”).
When you access and use the Website from your mobile devices or desktop computer, we receive data from the mobile device or desktop computer you use to access the Website. This may include your location data, IP address and device type. You may manage how your mobile device, computer and browser share location information with us, as well as how your browser handles cookies and related technologies by adjusting your device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device or computer to learn how to adjust your settings.
Third-Party Cookies. We may engage third-party service providers, including Google, to serve ads to you about our products and services as you browse the Internet. These third-party providers may use their own cookies tags to track your online activities and purchases in order to deliver targeted advertising based on your interests.
Internet Protocol (IP) Address. Our servers may also automatically identify your computer or mobile device by its Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer by your Internet Service Provider. Your IP address does not identify you by name, however, it may reveal your geographic area and your Internet Service Provider. We may match your IP address to your Personal Information.
Click-Through URLS. We may send you e-mail messages with a “click-through URL” linked to the content of our Website. When you click onto one of these URLs, you will pass through our server before arriving at the destination webpage. We may track this click-through data to help us determine subscriber interest in the subject matter and measure the effectiveness of our subscriber communications. You can avoid being tracked simply by not clicking on any links or images in the e-mail.
Domain Name Tracking. When you use the Website, we may automatically record the name of the domain from which you accessed the Website. Additionally, if you reach the Website by means of a link from another site, our computers may note the fact that you came to us from that linked site. We may also record the domain name and URL for the next website you go to after leaving the Website.
Analytics. We may use one or more third-party analytics programs including, but not limited to, Google Analytics to help analyze how users utilize the Website. Google Analytics does not store any Personal Information. Google Analytics uses a cookie containing an anonymous identifier to distinguish users and to collect standard Internet log information and visitor behavior information. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is used to create statistical reports on user activity for Healthpilot. In addition to reporting website usage statistics, Google Analytics can also be used, together with some of the advertising cookies described above, to help show more relevant ads on Google properties (like Google Search) and across the web. For more information about Google Analytics, including opt-out options visit https://support.google.com/analytics/answer/6004245.
USE OF INFORMATION
Our primary purpose for collecting Personal Information and Aggregate Information (collectively “User Information”) is to provide you with information, products and services related to the quoting, selection and enrollment in insurance plans. We may also use your User Information for the following purposes:
- To communicate with individuals, including you, or other third parties in written, electronic and verbal form
- To improve and optimize our services and Website
- To send newsletters, marketing materials, and promotional offers
- To customize the advertising and content you see
- To verify information
- For any other purpose disclosed at the point of collection
Any other uses or disclosures of your User Information will only be made with your authorization unless we are required by applicable law, in which case we shall comply with applicable law.
You may revoke your authorization, in writing, at any time. Written revocation of authorization must be sent to the address below. Your revocation shall not affect any use or disclosure permitted by your authorization while it is in effect. We shall not be liable for any authorized use or disclosure prior to receipt of the revocation. We require a reasonable amount of time to process your revocation.
RIGHT TO INSPECT AND COPY
Subject to some restrictions, you may inspect and copy Personal Information that may be used to make decisions about you, as well as records of enrollment. If we maintain such records electronically, you have the right to request such records in electronic format. If you request copies, we may charge reasonable expenses incurred for copying and mailing the records.
RIGHT TO AMEND
If you believe Personal Information about you is incorrect or incomplete, you may ask us to amend the information. You may also access your account with us and change the records yourself. You must provide a reason supporting your request to amend. We may deny the request in some instances. If we determine the Personal Information is inaccurate, we will correct it if permitted by law. If a third party created the information that you want to change, you should ask them to amend the information.
RIGHT TO AN ACCOUNTING OF DISCLOSURES
You have the right to request an accounting of disclosures of your Personal Information. This accounting identifies the disclosures we have made of your Personal Information other than for treatment, payment or healthcare operations. The provision of an accounting of disclosures is subject to certain restrictions. For example, it will exclude the following, among others:
- Disclosures to you as well as disclosures you have authorized.
- Disclosures made earlier than six years before the date of your request (in the case of disclosures made from an electronic health record, this period may be limited to three years before the date of your request).
- Certain other disclosures that are excepted by law.
If you request an accounting more than once during any 12-month period, we may charge you a reasonable fee for each accounting report after the first one.
DISCLOSURE OF INFORMATION
Affiliated Companies. We may share User Information with our affiliates who may use the User Information for the purposes described above.
Service Providers. We may rely upon third parties to deliver our Services to you, including for the purpose of delivering your insurance enrollment application or sharing information with us about prescription drugs you are taking, the physicians you use and your medical claims. You allow us to deliver your information to such third parties and receive information about you from such third parties in order to provide our Services. While we carefully select third parties with whom we do business, they are not under our control and we are not responsible for their improper acts or mistakes.
We also partner with third parties, including financial advisors, that refer individuals to our Services. We may share information about you, including your insurance status and savings as well as your birth date and zip code, with third parties that refer you to our Services.
We may disclose your User Information to third-party service providers hired to perform internal business functions on our behalf, including for the purposes of providing marketing assistance and sending direct mail or email. These third-party service providers may include website or database hosting companies, social media platforms, search engine marketing companies, e-mail service providers and analytics companies.
Business Transitions. We reserve the right to transfer all User Information in our possession in the event Healthpilot goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. Similarly, your User Information may be passed on to a successor-in-interest in the event of a reorganization, reconstruction, liquidation, bankruptcy, or administration. Users will not be notified of any such change of ownership or control of their User Information.
CONSENT TO ELECTRONIC COMMUNICAITONS
When using our Website or Services or sending us communications to us from your computer or mobile device, including emails, text messages and other communications, you may be communicating with us electronically. You consent to receive communications from us electronically, such as emails, texts, mobile push notices or notices and messages on this Website or through other means. You agree that all communications, including any agreements, notices, disclosures and other documentation, that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The Website and Services are available only through the Internet, so you consent to conduct business electronically. Your consent to doing business electronically applies not just to Healthpilot, but also to Healthpilot’s agents and affiliates.
You further agree that we may accept an electronic signature from you, and that this electronic signature will have the same effect as a physical wet signature and will appear on all records related to any Services. Your consent also applies to all communications and information that we receive from you. Your consent is voluntary and, if you consent, you still have the right to receive a paper copy of any communication, at no cost, by contacting us.
You agree that you have the ability to access, view, store, download and print communications, documents, consents, and hyperlinks we deliver or make available to you electronically through your computer or on your mobile device. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You may withdraw your consent to receive communications electronically and to use an electronic signature at any time by contacting us at [email protected]. If you withdraw your consent, you may be unable to apply for Services through the Website, and we may be unable to continue to process any pending applications for Services, including insurance products.
ADDITIONAL TERMS REGARDING TEXT MESSAGES
The following additional terms apply to text message communications:
- These terms apply to our messaging program by which we provide a “One-Time Verification Code”. We use One Time Verification Codes for the purpose of allowing you to sign into the Healthpilot platform.
- You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
- Carriers are not liable for delayed or undelivered messages
- As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to one message per login. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- Data obtained through our One-Time Verification Code program will not be shared with any third-parties for their marketing reasons/purposes.
- If at any time you intend to stop using the mobile telephone number that has been used to subscribe to text messages, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the opt out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of this Privacy Statement. You further agree that, if you discontinue the use of your mobile telephone number without notifying us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Services.
ADDITIONAL TERMS REGARDING EMAILS AND OTHER COMMUNICATIONS
By providing Healthpilot with a telephone number, email or other contact information when interacting with our Website, you agree to receive emails at the email address you provided and/or autodialed or prerecorded informational at the phone number associated with your opt-in. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Healthpilot’s messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).
If you desire to opt out of email marketing messages, click the unsubscribe link in a marketing message email and follow any applicable instructions to confirm your opt out. We will need a reasonable amount of time to process your opt-out request, so you may receive marketing communications from us for a brief period after your opt out. After opting out of receiving marketing emails, we may continue to send you non-marketing email communications, including, for example, information about your insurance enrollment application.
If you desire to opt out of autodialed or prerecorded informational at the phone number associated with your opt-in, please contact us at [email protected]. We will need a reasonable amount of time to process your opt-out request, so you may receive autodialed or prerecorded informational communications from us for a brief period after your opt out.
The Website is intended for adult use only and is not directed towards children, minors, or anyone under the age of 18. If you are under the age of 13, you are not authorized to provide us with any personally identifying information. If the parent or guardian of a child under 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our us at the email address below and ask to have this personal information deleted from our files. We appreciate your cooperation with this federally mandated requirement.
LINKS TO THIRD PARTY SITES
LOCATION, INTERNATIONAL TRANSFER, AND CHOICE OF LAW.
Healthpilot has implemented a comprehensive written information security program consisting of administrative, technical and physical safeguards for the protection of customer information in accordance with state and federal laws. No transmission of data over the Internet is guaranteed to be completely secure and we cannot guarantee that your submissions to the Website or any transmissions from our server will be completely secure. It may be possible for third parties to intercept or access transmissions or private communications unlawfully. Any such transmission is done at your own risk.
MODIFICATIONS TO PRIVACY STATEMENT
REACHING OUT TO US
Healthpilot Technologies LLC
305 Jefferson Street
Nashville, TN 37208
Phone: (888) 860-4766
Email: [email protected]
Need Help? Call Customer Support.
1-855-922-5051 | TTY 711
We’re here Monday - Friday, 9am - 6pm Central.